You fund a prepaid wallet; purchases (subscriptions, tips, pay-per-view unlocks, video store, calls, shout-outs) are drawn from it. Charges appear on your statement under the discreet descriptor [BILLING DESCRIPTOR]. Prices are shown before every purchase; subscriptions state the renewal price and date.
Because content is delivered instantly, completed purchases of delivered digital content are generally non-refundable, and by purchasing you consent to immediate delivery. We will refund:
Cancel any time in the app; renewal stops immediately and access continues until the end of the paid period. Wallet top-ups that have not been spent may be refunded to the original payment method on request within 14 days, less amounts already spent.
Contact [BILLING EMAIL] from your account email with the transaction reference (visible in Wallet → History). We respond within 48 hours and resolve within 7 days. Approved refunds go to the original payment method via our processor; wallet-credit corrections are reflected in your ledger immediately.
Please contact us before disputing a charge with your bank — most issues are fixed faster directly. Chargebacks on delivered content that we can evidence (view logs, entitlement records) may be contested; accounts used for chargeback fraud are closed, and reversed platform credit becomes a recoverable debt.
Creator earnings affected by a refunded or charged-back purchase are reversed in the same ledger transaction that reverses the fan's charge — the books always reflect where the money actually is.